The postal address must be accurate and complete. It is not allowed to indicate abbreviated names and signs not related to the address in the address. The addressee's address is written in the lower right part of the postal item, without leaving spaces between the lines and letters of words. The sender's address is written in the upper left part of the address side of the postal item. In domestic postal items, addresses and notes must be written in the Azerbaijani language. On international postal items, the recipient's name, surname and his postal address are written in Latin letters and Arabic numerals. The recipient's address must be accurate and complete. When the postal address is written in the language of the country of destination, the name of the place of residence and the country of destination is repeated in capital letters in Azerbaijani.

For all categories of letter mail items weighing more than 500 grams (except for secograms) and all parcels regardless of weight, after 5 calendar days (30 calendar days for registered mail items “Until Demand”) from the date of their arrival at the postal facility, the recipient is charged a fee for each day of storage at the postal facility in accordance with the additional service tariffs established by the postal operator, namely “Azerpost” LLC. In this case, the day of delivery of the postal item is not taken into account.

If it is impossible to deliver postal items to recipients, their storage periods are calculated starting from the day after the postal item enters the postal facility, and are 10 calendar days for express mail items, 7 calendar days for registered letters with the "Court Notice" and "Registered Notification", 30 calendar days for other postal items and domestic money transfers, and in accordance with the concluded agreements for international money transfers.

If your parcel (domestic and international) is lost, you should contact the relevant post office if you are the sender, or the post office in your area of ​​residence if you are the recipient, and write an official request regarding this. If your application is related to a domestic shipment, you will receive a written response within 15 business days, and if it is related to an international shipment, you will receive a written response within 3 months. Note that complaints regarding the loss of domestic mail items can be submitted within 6 months from the date of receipt of the shipment. International mail items are accepted in accordance with the procedure and period stipulated by UPI acts and bilateral agreements, and are reviewed within 3 months and the user is informed in writing.

Modern technology for sending postal items is based on the principle of assigning a unique postal identifier to registered items upon receipt. At each stage of the transfer, the postal identifier information is entered into a unified accounting and control system, making it possible to track the transfer of domestic and international postal items via the Internet. At the same time, you can get information about your postal item by approaching any post office of “Nakhchivanpost”. The postal identifier, consisting of 13 characters, is indicated as its tracking number on the receipt issued upon receipt of postal items. Additionally, you can track its location using this link